ALL ROAD HAZARD GUARANTEE TERMS AND CONDITIONS

Tubestone is introducing a Guarantee on all Nankang tyres in an effort to improve even more on our services rendered, surpassing customer expectations. The Guarantee will be named the Free Your Way Guarantee and will be valid for any Nankang tyre purchased, supplied by Tubestone (Pty) Ltd.

HOW THE GUARANTEE WORKS

An assessment of the damaged Nankang tyre must first take place. By using a Tread Depth Gauge, the remaining millimetres of the tyre will be measured. This measurement takes place on the Tread Depth indicators that are on all Nankang tyres. The Measurement is always done on the lowest wear point of the tyre. Once the Remaining tread is known, the calculation will be made to establish the percentage that the customer has to pay in on his/her new Nankang tyre.

Please look at following example:

205/40R17 NS20
Tread depth at new 8mm
Claim tyres with 6mm remaining
Remaining tread depth of damaged tyre 6mm divided by new tread depth of new tyre 8mm =75%

This means that the customer will be credited 75% of the value of a new Nankang tyre based on the current price, and not the price that he/she had originally paid for the initial tyres that were fitted to his/her vehicle. The cost of fitting, balancing, wheel alignment, modifications, repairs, valves and any other costs are not covered by the "Free Your Way Guarantee".

The Free your way Guarantee solely covers the replacement tyre and only the replacement tyre, with another Nankang tyre. Remaining usable tread is calculated on the amount of remaining tread that is still available on the tyre. Please note that when the tyre has 1.7mm or less than 1.7mm tread remaining at its lowest point, the tyre has effectively served its life and is now beyond the legal limit for tyres allowed on our roads. Any tyre that has 1.7mm or less remaining will not be deemed fit to replace, thus any claim, warranty or guarantee claim will be Null and Void.

GENERAL TERMS AND CONDITIONS

Tyres must be registered within one month of purchase.

You need your Free Your Way Certificate to claim. No claims will be passed without presenting this Certificate.

Any Nankang branded tyre will be replaced if damaged by any road hazard, including cuts, impacts and non-repairable punctures caused by potholes, broken glass, rocks etc. The guarantee excludes mechanical wear or defects, vandalism, incorrect usage and damages caused by excessive braking causing flat spots.

In order to claim, the tyre must have a tread depth of more than 1.7mm across the complete tyre surface.

If a tyre has a tread depth of less than 1.7mm, anywhere on the surface, it will not be replaced.

The price of your replacement tyre is determined by measuring the depth of the remaining tread on the damaged tyre.

You will be charged for the tread used as well as fitment, balancing on VAT.

The price that will be used to determine your replacement will be the current price on the tyre on the date of the claim.

Guaranteed for the lifetime of the tyre which is 5 years after manufacturing date.

Tubestone will replace the tyre with the same pattern or if not available an alternative pattern.

To claim please visit any Nankang dealer in your area and present your guarantee card.

The customer will also be responsible to pay the current recycling fee at the time of the claim.

To find out more, or locate the closest dealer in your area, phone (+27) 21 510 6746.

TO MEET THE REQUIREMENTS

The person making the claim must be the original purchaser of the tyres.

The tyres must be Nankang tyres, supplied to the dealer by Tubestone (Pty) Ltd.

A tyre that becomes damaged and unusable due to any road hazard can be claimed.

Road hazards include cuts, puncture (non-repairable) or impact damage.

This guarantee is valid for all Nankang tyres, supplied by Tubestone (Pty) Ltd.

The credit is determined by multiplying the usable remaining tread by the current price of the tyre.

The following is not regarded as a road hazard: Tyres that are damaged due to an accident, vandalism, commercial usage, racing, Off-Road usage, rapid and irregular wear, mechanical problems from the vehicle or any other damage caused by misuse by the driver will not be credited.